Terms and Conditions

Last updated: December 2024

1. General

These terms and conditions apply to all transactions placed online or directly with Circle Online Ltd trading as Greenhouse Stores ("we", "us", "our"). Please read them carefully before placing any order.

By using this website or placing an order with us, you agree to be bound by these terms and conditions.

All contracts shall be governed by and construed in accordance with English Law, and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions affects your statutory rights as a consumer.

2. How to Order

We accept orders through the following methods:

• Online via our secure website
• By telephone on 0800 098 8877
• By email to orders@greenhousestores.co.uk

Payment Methods: We accept MasterCard, Visa, Visa Electron, and PayPal. All credit/debit card transactions are subject to validation checks and authorization by your card issuer.

Orders will only be processed once valid payment has been received. If your card issuer refuses to authorize payment, we cannot be held liable for any delay or non-delivery of your order.

3. Contract Formation

When you place an order, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.

A binding contract is formed between you and Circle Online Ltd when:

• We dispatch your goods, or
• We send you a dispatch confirmation email

Whichever occurs first. We reserve the right to refuse any order at our discretion prior to dispatch.

4. Pricing

All prices displayed on our website are in pound sterling (£) and include UK VAT at the current rate of 20%, unless otherwise stated.

While we make every effort to ensure accuracy, prices and product specifications are subject to change without notice. We reserve the right to correct any errors in pricing or product descriptions.

In the event of a pricing error, we will contact you to inform you of the correct price before processing your order. You will have the option to cancel your order without charge if you do not wish to proceed at the corrected price.

5. Product Information

We strive to display product images and colors as accurately as possible. However, due to technical limitations and variations in screen settings, actual colors may vary slightly from those shown.

Product dimensions mentioned in product names are approximate. Exact specifications are provided on individual product pages with accompanying dimension diagrams.

Information on our website is provided as supplementary guidance and should not be considered authoritative. We recommend consulting certified codes of practice for professional installations.

6. Delivery

We make every effort to deliver your order within the timeframes displayed on our website at the time of purchase. Delivery times are estimates and not guaranteed.

If your order is delayed beyond the estimated delivery date, please contact us immediately. We will investigate and work to resolve the issue as quickly as possible.

Delivery Attempts: If delivery cannot be completed due to your unavailability or incorrect delivery information provided, additional charges may apply for re-delivery attempts.

Force Majeure: We shall not be liable for any failure or delay in delivery caused by events beyond our reasonable control, including but not limited to severe weather, strikes, or transportation failures.

7. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days without giving any reason.

The cancellation period:

• Begins the day after you (or a third party nominated by you) receive the goods
• Expires 14 days from that date

To exercise your right to cancel:

• Email us at orders@greenhousestores.co.uk
• Call us free on 0800 098 8877
• Write to us at the address provided at the end of this document

You must notify us of your decision to cancel before the 14-day period expires.

8. Returns and Refunds

Standard Returns: If you cancel within the 14-day cooling-off period, you must return the goods to us within 14 days of notifying us of your cancellation. Goods must be returned in their original, unused condition with all packaging intact.

Return Costs: We will refund you 100% of the purchase price minus delivery and collection charges that we will agree before return/pick-up unless:

• The goods are faulty or damaged
• We delivered incorrect goods
• We agree to collect the goods at our expense

Refund Processing: Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds will be issued to the original payment method. We may deduct an amount for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Faulty or Damaged Goods: If goods arrive damaged or faulty, please contact us within 48 hours of delivery. We will arrange collection and provide a full refund or replacement at no additional cost to you. Please retain all packaging and take photographs of any damage.

9. Refusal of Delivery

If you refuse delivery of goods for reasons other than damage, incorrect goods, or faults, this will be treated as a cancellation under the Consumer Contracts Regulations.

A return fee of up to 20% of the order value may be deducted from your refund to cover:

• Outbound delivery costs
• Return transportation costs
• Administrative and handling charges

Refunds will only be issued once goods are received back and inspected. Any deterioration in condition may result in further deductions in accordance with the Regulations.

We reserve the right to invoice customers directly for actual return and redelivery costs where these exceed the standard percentage charge.

10. Exclusions from the Right to Cancel

The right to cancel does not apply to:

• Bespoke, made-to-order, or customized items made to your specifications
• Goods that have been unsealed and are unsuitable for return due to health protection or hygiene reasons
• Goods that have been assembled or installed at your request

These items cannot be refused without incurring full return and handling charges, and in some cases may be non-refundable.

11. Ownership of Goods

All items supplied remain the property of Circle Online Ltd until full payment has been received. Risk of loss or damage passes to you upon delivery.

12. Limitation of Liability

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under English law

Subject to the above, our total liability arising from or in connection with your order shall not exceed the total amount paid by you for the goods in question.

We shall not be liable for any indirect, consequential, or special losses or damages, including but not limited to loss of profits, loss of business, or loss of opportunity.

13. Product Availability

We reserve the right to:

• Limit the sale of products to any person, geographic region, or jurisdiction
• Limit quantities of products offered
• Discontinue any product at any time

If a product becomes unavailable after you have placed an order, we will contact you to offer alternatives or a full refund.

14. Data Protection

We are committed to protecting your privacy. Information on how we collect, use, and protect your personal data is detailed in our Privacy Policy.

15. Complaints

If you have any complaints about our products or services, please contact us:

If you are not satisfied with our response, you may refer your complaint to alternative dispute resolution services.

16. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

17. Company Information