Question 1

How much does delivery cost?

Accepted Answer

We offer free delivery to most UK mainland postcodes. For deliveries to Highlands, Channel Islands or Europe please contact us for a shipping quote.

Question 2

How long will my greenhouse take to arrive?

Accepted Answer

Palram Canopia: 3 - 5 Working DaysAccess Greenhouses: 7 - 10 DaysVitavia Greenhouses: 4 - 5 WeeksElite Greenhouses: 4 - 6 Weeks (Silver Frames) 4 - 8 Weeks (Coloured)Janssens Greenhouses: 6 - 8 WeeksSwallow Greenhouses: 8 - 12 Weeks

Question 3

Do you deliver at weekends?

Accepted Answer

Standard deliveries take place Monday to Friday, 8am - 6pm. Drivers will contact you in advance to confirm the day.

Question 4

Can I track my delivery?

Accepted Answer

Once you have ordered you will receive a confirmation email. Following that we will call you 7 - 10 days before your delivery day to give you a date and time for your delivery.

Question 5

What happens if I'm not home for delivery?

Accepted Answer

When we call to schedule your delivery if you're not going to be at home on our proposed delivery day we can leave your new greenhouse in a safe place, behind your house, in your garage or with a neighbour. Otherwise we can deliver on another more convenient day for you.

Question 6

What is strictly required for the base?

Accepted Answer

Crucial Requirement: If the team arrives and the base is not level, they cannot install. A return visit fee will apply.Material: Concrete pads, paving slabs, or solid timber deck.Level: Ground must be 100% flat. Uneven ground twists frames and shatters glass.Clearance: We need at least 60cm (2ft) clear space around all 4 sides.

Question 7

What is included in the installation service?

Accepted Answer

Our professional service covers complete assembly, glazing, and anchoring to your prepared base. It includes a 12-month workmanship warranty. Note: It does not include base construction or removal of old buildings.

Question 8

How long does installation take?

Accepted Answer

Installation times vary by greenhouse size: Small greenhouses (6x4 to 6x8): A full day. Medium greenhouses (8x10 to 10x12): Full day. Large greenhouses (12ft+ wide): 1-2 days. Our team will confirm the expected duration when booking. Installation times can be affected by bad weather.

Question 9

Do I need to prepare anything before installation?

Accepted Answer

Yes! Please ensure: 1) Your base is complete and level. 2) There's clear access for our team and materials. 3) All packaging has been checked for damage. 4) You or an authorised person is present to check our installation before our installer leaves.

Question 10

Can you build the base for me?

Accepted Answer

We don't offer base construction, but we recommend you use a trusted local contractor. Many customers choose to build their own base. Learn here about building a concrete greenhouse base, or a paving slab greenhouse base yourself.

Question 11

Is glass covered under warranty?

Accepted Answer

Glass is not covered against breakage under manufacturer warranty once delivered. We strongly recommend adding the greenhouse to your home insurance policy immediately to cover storm or accidental damage.

Question 12

What do the warranties cover?

Accepted Answer

Thermowood Timber: Up to 10-year timber guarantee.Aluminium Frames: Typically 12-25 year guarantee (Manufacturer Specific)Polycarbonate: 5 years against yellowing.We clearly state warranty period on every product we sell.

Question 13

How do I make a warranty claim?

Accepted Answer

Contact our customer service team with your order number, photos of the issue, and a description of the problem. We'll assess your claim and arrange replacement parts or repairs as appropriate.

Question 14

How should I maintain my greenhouse?

Accepted Answer

Regular maintenance extends the life of your greenhouse: Clean glass/polycarbonate panels twice yearly. Check and tighten fixings annually. Keep gutters and downpipes clear. Lubricate vents and door hinges. In winter, ensure snow doesn't accumulate on the roof and clear it often.

Question 15

What is your return policy?

Accepted Answer

You have 14 days from delivery to request a return. Items must be unused, in original packaging, and not assembled. Return carriage costs are the customer's responsibility unless the item is faulty.

Question 16

What if my item arrives damaged?

Accepted Answer

Please check goods immediately. Note damage on the driver's note and contact us within 48 hours at sales@greenhousestores.co.uk with photos.

Question 17

Can I cancel my order?

Accepted Answer

Yes, you can cancel before dispatch for a full refund. For made-to-order items (like Elite or Swallow greenhouses), cancellation may incur a restocking fee as production begins immediately.

Question 18

How long do refunds take?

Accepted Answer

Once we receive and inspect returned items, refunds are processed within 5-7 working days to your original payment method.

Question 19

What if I ordered the wrong size?

Accepted Answer

Contact us as soon as possible. If the item hasn't shipped, we can usually amend your order. After delivery, standard return terms apply – the item must be unopened and in original packaging.

Call : 0800 098 8877

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